SKYlink GmbH Ltd provides a two [2] year warranty for your Marlay jewellery, effective from the original date of purchase. In accordance with the Terms and Conditions, your SKYlink GmbH warranty covers manufacturing defects only. A proof of purchase is required to validate your warranty; this may take the form of a copy of the online order confirmation, the receipt, or a copy of a credit card statement.

This warranty is void if the item has been damaged by accident, negligence, unauthorised servicing or other factors not attributable to defects in materials or workmanship, or if no valid proof of purchase is provided.

Please send the payment details along with a photo of the defective item to the following email address and one of our staff members will contact you: shop@marlayjewelry.com

Under the warranty, your jewellery will be replaced free of charge if, under normal use, it proves to be defective in material or workmanship. In the event of a replacement, SKYlink cannot guarantee that you will receive the exact same piece of jewellery. If a direct replacement is not available, an equivalent item will be provided based on the purchase price paid.

This applies only to countries within Europe (excluding Bulgaria, Croatia, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Portugal, Romania, Spain, Sweden, the United Kingdom and Switzerland).

For the above-mentioned countries within Europe and all countries outside Europe, SKYlink can only issue a credit note for the item’s value.

If you have any enquiries, require assistance with your purchase, wish to make a warranty claim or have any general questions, please contact our customer service team by email at: shop@marlayjewelry.com.

Yes, if the jewellery was purchased on board an airline, customers are advised to contact the airline’s customer service team regarding warranty claims or any queries about duty-free purchases made during the flight.

To track your order, please visit the carrier’s tracking system. You can track your parcel using the tracking number provided in your order confirmation email. Visit the DHL Tracking System or UPS Tracking and enter your tracking number to receive real-time updates on the status of your parcel.