FAQ

Your Marlay jewelry item is warranted by SKYlink GmbH Ltd for a period of two [2] years from the original date of purchase. Under the terms and conditions, your SKYlink GmbH warranty covers manufacturing defects only. A proof of purchase is required to validate your warranty which can be in the form of a copy of the online order confirmation, purchase receipt, or a copy of a credit card statement.

This warranty is void if the item has been damaged by accident, negligence, unauthorised service, or other factors not due to defects in materials or workmanship, or a valid proof of purchase is not included.

Please send the payment information along with a picture of the defective article to the following email-address and one of our agents will get back to you: shop@marlayjewelry.com

If covered by the warranty your item will be replaced free of charge if it proves to be defective in material or workmanship under normal use. In case of replacement, SKYlink cannot guarantee that you will receive the same item of jewelry. If a direct replacement is not available an item of equal value will be provided based on the purchase price paid.

This only applies to countries within Europe (excluding Bulgaria, Croatia, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Portugal, Romania, Spain, Sweden, UK, Switzerland).

For above mentioned countries within Europe and every country outside of Europe, SKYlink can only provide instore credit for the item amount.

 

How do I contact customer support for assistance?

For any inquiries, assistance with your purchase, warranty claims, or general questions, please contact our customer support team via email: shop@marlayjewelry.com. 

 

If I purchased the jewelry onboard any airline, do I need to contact the airline directly for warranty claims?

Yes, if the jewelry was purchased onboard any airline, customers are advised to contact the respective airline's customer service for warranty claims or inquiries regarding duty-free purchases made during the flight.

  

How can I track my order?

To track your order, please visit the carrier's tracking system. You can track your shipment using the tracking number provided in your order confirmation email. Visit DPD Tracking System or UPS Tracking and enter your tracking number for real-time updates on your shipment's status.